Video: Story about Johnny that delights people
How did you delight your customers today?
The Simple Truth of Service
http://www.youtube.com/watch?v=S_6y1CieJHo
Great article that relates to my motto: Improve in babysteps
**Kaizen **= Japanese for “improvement”, or “change for the better” refers to philosophy or practices that focus upon continuous improvement.
Adam Cogan is going to love this one
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