Dear Customer: The Truth About IT Projects
Great essay via Allan Kelly
Dear Customer,
I think it’s time we in the IT industry come clean about how we charge you, why our bills are sometimes a bit higher than you might expect, and why so many IT projects result in disappointment. The truth is that when we start an IT project, we don’t know how much time and effort it will take to complete. Consequently, we don’t know how much it will cost. This may not be a message you like to hear, particularly since you are absolutely certain you know what you want.
Full article
http://agile.techwell.com/articles/original/dear-customer-truth-about-it-projects
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