Nice article about Kanban VS Scrum
Highly innovative products are not often created via a production line
Innovation is not something that you can enforce. Scott Berkun has a nice lecture about that. The Myths of Innovation: Scott Berkun Lecture
However the impact of having to constantly react to the latest crisis would be flagged and highlighted very quickly. The root cause would be analysed, made transparent and addressed.
The 5 Whys is a popular technique here
Full article from Edwin Dando
Since you are here, you really should do this test
How Agile are you?